Terms of Service

DineMio, formerly TableLite, is a restaurant reservation service based in the Netherlands. In these terms, “DineMio”, “we” and “us” refer to the business operating that service. These terms govern restaurant accounts and subscriptions purchased for business use. Creating a restaurant account or purchasing a plan signifies your acceptance of the terms presented to you for that agreement.

If you use DineMio for a restaurant, company, or other organization, you confirm that you are authorized to accept these terms for that organization. In these terms, "you" means both you and that organization where applicable.

Our Privacy Policy explains how we handle personal data; it is not a request for consent to optional analytics or marketing. Guests making a booking do not purchase a DineMio subscription or take on a restaurant's payment or indemnity obligations. Section 5 explains the respective roles in guest bookings. Referral participation is governed by the partner program rules presented when joining.

DineMio provides restaurant reservation software, including restaurant dashboards, booking widgets, table and schedule management, guest CRM features, reservation emails, sales and setup flows, and related support.

We may add, change, suspend, or remove features as the product evolves. We try to keep DineMio available and reliable, but we do not guarantee uninterrupted access or that every feature will always work without errors.

• You must provide accurate account, restaurant, and checkout information.
• You are responsible for protecting passwords, login links, sessions, and team access.
• You are responsible for actions taken through your account or restaurant workspace.
• You must promptly remove users who should no longer access a restaurant workspace.
• You may not share accounts in a way that bypasses role, security, or plan limits.

We may suspend or restrict access if we believe an account is compromised, used unlawfully, used to harm DineMio or others, or used in violation of these terms.

Restaurants control their own reservation operations. If you use DineMio for a restaurant, you are responsible for:

• keeping restaurant details, opening hours, availability, tables, and booking rules accurate;
• honoring, changing, or cancelling reservations according to your own policies and applicable law;
• reviewing and responding to guest requests, allergies, accessibility needs, and special requests;
• making sure you have the right to enter, upload, store, and process guest, team, image, and restaurant data in DineMio;
• providing privacy notices and obtaining consents or other legal bases required for your own processing of guest data;
• ensuring your staff and invited users follow these terms and applicable laws.

Do not use DineMio to store highly sensitive data unless it is necessary for restaurant operations and you are legally permitted to do so. Health-related allergies or accessibility details require a lawful basis and an applicable condition for sensitive-data processing, such as valid explicit consent where appropriate.

When a guest books through a DineMio widget, the reservation is with the restaurant, not with DineMio. The restaurant is responsible for the meal, table service, availability, cancellation rules, house policies, accessibility arrangements, and any dispute about the hospitality service.

DineMio helps transmit reservation information, send confirmations and reminders, and provide management tools. A confirmation message means the reservation was recorded in DineMio based on the restaurant's settings; it is not a guarantee by DineMio that the restaurant will provide a table or service.

Paid DineMio plans are processed through Stripe. Prices, currency, included features, and checkout details are shown at purchase. You authorize us and Stripe to process the payment and related records.

• Subscription prices are shown excluding VAT. Applicable VAT and other required taxes are calculated during checkout.
• Eligible restaurants can start one free 7-day Pro trial. Starting it requires a payment card, and nothing is charged during the trial. Unless cancelled before the trial ends, the selected monthly or annual subscription begins automatically when the trial ends at the price and tax shown at checkout. Cancelling during the trial keeps access until its end without charging the subscription price.
• When subscription access ends, new reservations pause. Restaurant data is retained under our data-retention policy; there is no fallback to a free plan.
• Monthly and annual subscriptions renew automatically and are charged in advance until cancelled.
• You may cancel through Manage billing in DineMio, which opens the Stripe billing portal. Cancellation takes effect at the end of the current paid billing period, and access remains available until then. We will not charge a further renewal after that cancellation takes effect. If you cannot access the portal, contact us for help cancelling.
• Subscription payments are non-refundable once charged, except where required by law or expressly agreed in writing by DineMio.
• We may change subscription prices for future billing periods after giving reasonable advance notice. You may cancel before the new price applies.
• DineMio no longer sells lifetime access. Customers who previously purchased a valid lifetime offer keep that entitlement and are not required to convert it into a subscription.
• "Lifetime" access means access for the commercial life of the DineMio product or plan, subject to these terms, not the lifetime of any individual or restaurant.
• You are responsible for taxes, duties, bank fees, chargebacks caused by your conduct, and accurate billing information.

DineMio may send transactional emails such as login links, password resets, reservation confirmations, reminders, owner notifications, invitations, checkout messages, and service notices. We may also send business-to-business sales or product communications where permitted. You can unsubscribe from sales emails using the provided unsubscribe link or by contacting us.

You may not use DineMio to:

• break the law, violate privacy rights, or send unlawful communications;
• upload malicious code, attack, scan, overload, or interfere with the service;
• reverse engineer, scrape, resell, or copy DineMio except as allowed by law or written agreement;
• misrepresent your identity, restaurant, availability, pricing, or relationship with DineMio;
• store data you are not authorized to process;
• use DineMio for spam, phishing, harassment, discrimination, fraud, or other harmful activity;
• attempt to bypass security, plan limits, rate limits, or access controls.

You keep ownership of restaurant data, guest data, uploaded images, logos, floor plans, notes, and other content you provide to DineMio. You grant DineMio a limited license to host, store, copy, process, display, transmit, and modify that content as needed to provide, secure, and support the service you request. For personal data we process on your behalf, this permission is limited by your lawful instructions and applicable data-protection obligations; it does not authorize unrelated reuse of your guest data. This content license does not replace a data-processing agreement where one is required by law.

You confirm that you have all rights and permissions needed for the content you upload or enter, including rights to restaurant branding, images, and guest data.

DineMio uses and may link to third-party services such as Stripe, Google, email providers, hosting and storage providers, Sentry, and optional AI providers. Third-party services are governed by their own terms and policies where you contract with them directly. Separate services you choose independently remain their provider's responsibility. Our use of a supplier does not remove our own contractual or statutory duties, including duties that apply when we engage subprocessors to handle personal data.

DineMio, including its software, interface, design, workflows, branding, copy, and documentation, is owned by DineMio or its licensors. These terms do not transfer ownership of DineMio intellectual property to you.

You may use DineMio only as allowed by these terms and the product interface.

Some DineMio features may be early access, experimental, or in active development. Beta features may change, produce incomplete results, be rate limited, or be discontinued. You should review important outputs, including AI-generated floor-plan analysis, before relying on them in restaurant operations.

You may stop using DineMio at any time. We may suspend or terminate access if you violate these terms, create security or legal risk, fail to pay amounts owed, or use DineMio in a way that harms the service, guests, restaurants, or others.

Cancelling a subscription stops renewal; it does not itself close your account or delete restaurant data. Contact us to arrange an export or request workspace closure and deletion. Retention is described in the Privacy Policy. We may need to retain specific records to meet legal obligations or resolve a claim, rather than retain all restaurant data for those purposes. Nothing in these terms restricts mandatory rights to retrieve data or switch service providers.

To the fullest extent permitted by law, DineMio is provided "as is" and "as available." We disclaim warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and that DineMio will meet every requirement of your restaurant.

Nothing in these terms limits rights that cannot be limited under applicable consumer, data protection, or other mandatory law.

To the fullest extent permitted by law, DineMio will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost goodwill, lost data, business interruption, or replacement services.

To the fullest extent permitted by law, DineMio's total liability for claims relating to the service will be limited to the amount you paid to DineMio for the service giving rise to the claim during the 12 months before the event giving rise to liability, or EUR 100 if you have not paid DineMio during that period.

These limits apply to the extent enforceable for the particular claim. They do not exclude liability that cannot lawfully be excluded, limit a supervisory authority's powers, or remove an individual's mandatory data-protection rights.

If you use DineMio for a business or restaurant, you agree to defend and indemnify DineMio from claims, losses, liabilities, damages, costs, and expenses from third-party claims to the extent caused by your unlawful content, your breach of these terms, or your violation of law or third-party rights in operating your restaurant. This does not require you to indemnify us for losses caused by our own breach or wrongdoing, or override non-excludable legal responsibilities.

These terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules. Courts in the Netherlands will have jurisdiction, unless mandatory law gives you a right to bring claims elsewhere.

We may update these terms as DineMio changes. The updated version will be posted at /terms. If changes are material, we will take reasonable steps to notify affected users, explain when the changes take effect, and request further agreement where required by law. Changes do not retroactively remove accrued rights or valid lifetime entitlements.

Questions about these terms can be sent to [email protected].